Is Sidney providing good customer service?

What are we missing in Sidney? People wonder why shoppers decide to head to other towns such as Williston and Watford City to shop instead of going to our area first.

Is it because of more selection? Is it because of cheaper prices? Or are there other reasons?

Talk to a variety of people and you might get many unique answers. Let’s not forget, however, about good old-fashioned costumer service. Are the merchants of Sidney greeting our customers with “welcomes” and smiles? When we go shopping are we treated with respect? Do customers hear “thank yous” from the merchants?

We, at the Herald, have seen and heard comments the past few years that indicate customer service in Sidney is an area where we might improve. Now, we’re offering an invitation for our readers to express more feedback with the hope that it can improve our business environment.

Write to us, either with a letter to the editor or on our Web site’s comment section, if you feel there’s a business that really shows how to treat a customer right. Tell us exactly what they do to make you want to come back and shop there again.

If you were disappointed in customer service at a business, please don’t attack that particular store or name the place, but instead tell us what was wrong with the service. Explain what stores need to do in order to keep your business and attract others as well.

We hope the written opinions will promote positive discussion to make Sidney’s shopping environment the best it can be.